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Heat Straps Policies

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Exchanges & Returns for Store Credit

  • All Items purchased on our website may be exchanged for a different size or  returned for store credit only.

  • We process exchanges if we have your desired size in stock

  • You will be required to purchase your shipping label for exchanges and returns for store credit. For international exchanges, you are responsible for shipping both ways.

  • If the size you wish to exchange for is not in stock, we will reach out to you to find the best solution!


As a small business, this is the best way for us to continue bringing you the very best America-made products. Thank you for your support!

How to make an exchange or return for store credit

Exchanges and returns for store credit must take place within 5 days of receiving the item.
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  1. Check that the item is in new, unused condition. If there are any signs of wear, the buyer will be responsible for the item purchased.
  2. Submit your exchange request using our contact form.
  3. You will receive an automated confirmation email with the address for where to ship your item.
  4. Purchase a shipping label using your local shipping service (you are responsible for shipping the item back to us). Ship all items to us here:

    • Heat Straps USA, 80 Surrey Lane, Tenafly, NJ 07670

  5. Package your item neatly to avoid damage in transit and ship to us.
  6. Once we receive your item, we aim process the exchange and ship your new item to you within 2-3 business days.
Heat Straps LLC is not responsible for lost mail. We will ask you to provide tracking information to us once you have shipped your item.

Repairs

At HeatStraps USA, we stand by the quality of our products. If you believe your HeatStraps USA item has a manufacturing defect, please review our instructions below for how to request a repair. Normal wear and tear or accidental damage are not covered under this policy.​

Eligibility for Repairs 

Manufacturing Defects: This includes workmanship errors, faulty components, or other production-related issues that impair product functionality or aesthetics.

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Assessment: Our support team will review your information and respond within 1–3 business days with further instructions. If a physical inspection is needed, we will issue a Return Merchandise Authorization (RMA) number and shipping details.

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Important Reminders​

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Proof of Purchase: Please have your original order confirmation or receipt on hand; it is required for warranty verification.

 

Warranty Limitations: Manufacturing defects are covered under our warranty policy. Damage from normal wear and tear, accidents, or misuse is not included.

Processing your repair

Inspection: Upon receiving your item, our technicians will verify if the issue qualifies as a manufacturing defect.

 

Repair or Replacement: If confirmed, we will repair or replace the product at our discretion and ship it back to you free of charge.

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Timing: We aim for a quick turnaround time, but it depends on the nature of the repair. Throughout the process, you will receive email updates, including an estimated repair or replacement timeframe and tracking information.

How to Request a Repair

Please submit your repair request using our contact form.

Shipping

Shipping Process

Once a product leaves our facility, its journey is managed by the shipping carrier. We share in the tracking details and updates you receive, and we don't have additional information. It's unfortunate, but we can't be held responsible for items that get lost, damaged, or stolen in transit. If there's a dispute, it's on the customer to take it up directly with the shipping carrier. That being said, if you require help or more details to file a claim, we're here and ready to assist.

Shipping Insurance

If you wish to add shipping insurance, we can add it for an additional cost. Please contact us here and we'll walk you through the next steps.   

Domestic Orders

We will ship USPS or UPS for your shipping Each option provides a tracking number, and certain options include insurance. Delivery times vary based on the service you select. If you prefer to have your delivery signed for, just give us a heads-up and we'll make that happen.

International Orders

We ship via UPS, USPS or DHL, which includes a tracking number. Some options also offer insurance. Delivery times depend on the selected service. Be aware that you'll be responsible for any customs fees – we don't adjust item values to reduce these costs. You can find information about customs policies and shipping rates for different countries online. If you need any help figuring these out, don't hesitate to ask.


Cancellations
In the event of an order cancellation, the customer will be refunded the product amount with a deduction of our standard processing fee of 5%. This due to a standard transactional fee that we incur as a business when an order is placed, and need to recover that cost if an order is cancelled.

As a small business, this is the best way for us to continue bringing you the very best America-made products. Thank you for your support!
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